Shipping

Talk to me. Where does Nudestix ship to and how much does it cost?

We ship to Canada, USA, Puerto Rico, UK, Australia, Japan, Singapore, South Korea and New Zealand. To shop from Canada, please use nudestix.ca To shop from USA or UK, please use Nudestix.com


For any other international country please use Nudestix.com and then click international followed by your country. Our free shipping is available to customers located in the US and Canada at this time.

GO BIG! Receive a free COSMETIC CASE with your first purchase over $75.

How long till I get my Nudestix fix?

CURRENTLY: We offer two shipping speeds because sometimes, your perfect nude glam just can’t wait!

  • - Standard Delivery (Approximately 7-9 Business days): $6 on all orders (excluding HI and Alaska: $10)
  • - Expedited Shipping (Approximately 3-5 business days): $15
  • - Please note that due to delivery difficulties from COVID-19 you may experience delays in receiving your order based on restrictions from third-party delivery services.

How can I track my purchase?

Once your order is shipped, you will receive a tracking number and a link via email so that you can follow your package’s journey all the way to your doorstep.

Do you ship internationally?

Yes! You will be able to select your preferred shipping method at checkout. Shipping costs are calculated based on the size, weight and destination country/region of your package once you begin the checkout process. Delivery time will be displayed after dispatch.

All orders ship Monday through Friday, excluding federal holidays within the United States. Package can be tracked at https://tracking.glopal.com/ or if you shipped to the UK you will receive an email with tracking information enclosed. The most accurate delivery times are available in the check-out at the time of purchase but find our usual delivery time for the tracked service:

Please note that due to COVID-19 you may experience a delay in receiving your order
Mexico: 3-6 days
Japan: 12-15 days
UK: 12-21 days
South Korea: 12-15 days
Singapore: 13-16 days
Australia: 20-25 days
New Zealand: 20-25 days

UK shipping: 

To ship to the UK please checkout using the US website. You will see options to ship with duty/tax either paid upfront or paid at the time of delivery. Please note that UK orders do not qualify for free shipping.

How do I cancel or modify my order?

Please email us at hello@nudestix.com. We will try our best to get to your request in time (before your order is shipped out), but we cannot guarantee. Please note our 1-3 business day response time.

Returns

Help! Can I return my product?

Of course, #BabeBoss!


All returns must be processed within 30 days of receiving the order. Product must be unused, complete with original packaging (tin, sharpener, cap and vellum paper). You will be refunded in full to your original form of payment once we have received the returned products. Please note, your original shipping charges and return shipping costs will not be refunded.

How do I return my order?

Simply pack your order back in its original packaging, take it to your local UPS, USPS or Fedex location and send it back to our return address! Make sure to get a tracking number when you return your order so that your package arrives without delay or complication.


Shoot us an email at hello@nudestix.com with your original order number, the items you're returning, and the return tracking information so that we can process your return as quickly as possible!


Please address to:


On Air Direct, Inc.

Attn: Nikki Hanson/Returns Processing

22 East High Street

Pottstown, PA 19464


If you have any other questions, please feel free to contact us at hello@nudestix.com.

The color wasn’t a match. What’s your exchange policy?

Please note that due to COVID-19 we are currently not accepting exchanges. Please see our product page to try on most products virtually for colour matching! If you still have questions shoot us a message to hello@nudestix.com - we are skilled in helping you choose!

How long does it take to process a return?

Credit card refunds take up to 10 business days to appear on your statement. If you are shipping the product to our fulfillment center, please allow 10 business days for the refund to show up on your credit card statement.

Oops, my order wasn’t right. What now?

Our bad. If you received a product that is different from what you ordered, we are SO sorry! Please contact us as soon as possible and we will take care of everything. Email: hello@nudestix.com

Where should I drop off my return or exchange package?

Just drop the package off at any UPS, USPS or FedEx location. And don’t forget to get a tracking code!

HOW DO I KNOW IF I QUALIFY FOR THE NUDESKIN 30 DAY GUARANTEE?

For more information on how you qualify & how to go about your returns, head to this page: https://nudestix.ca/pages/nudeskin-30-day-results-guaranteed-return-policy