Talk to me. Where does Nudestix ship to and how much does it cost?
For any other international country please use Nudestix.com and then click international followed by your country. Our free shipping is available to customers located in the US and Canada at this time.
How long till I get my Nudestix fix?
CURRENTLY: We offer two shipping speeds because sometimes, your perfect nude glam just can’t wait!
- - Standard Delivery (Approximately 7-9 Business days): $10 on all orders (excluding HI and Alaska: $10)
- - Expedited Shipping (Approximately 3-5 business days): $15
- - Please note that due to delivery difficulties from COVID-19 you may experience delays in receiving your order based on restrictions from third-party delivery services.
How can I track my purchase?
Once your order is shipped, you will receive a tracking number and a link via email so that you can follow your package’s journey all the way to your doorstep.
Do you ship internationally?
Yes! You will be able to select your preferred shipping method at checkout.
Shipping costs are calculated based on the size, weight and destination country/region of your package once you begin the checkout process.
Delivery time will be displayed after dispatch.
All orders ship Monday through Friday, excluding federal holidays within the United States. Package can be tracked at https://tracking.glopal.com/ or if you shipped to the UK you will receive an email with tracking information enclosed. The most accurate delivery times are available in the check-out at the time of purchase but find our usual delivery time for the tracked service:
Please note that due to COVID-19 you may experience a delay in receiving your order
Mexico: 3-6 days
Japan: 12-15 days
UK: 12-21 days
South Korea: 12-15 days
Singapore: 13-16 days
Australia: 20-25 days
New Zealand: 20-25 days
To ship to the UK please checkout using the US website. You will see options to ship with duty/tax either paid upfront or paid at the time of delivery. Please note that UK orders do not qualify for free shipping.
How do I cancel or modify my order?
Please email us at firstname.lastname@example.org. We will try our best to get to your request in time (before your order is shipped out), but we cannot guarantee. Please note our 1-3 business day response time.
Help! Can I return my product?
Of course, #BabeBoss!
All returns must be processed within 30 days of receiving the order. Product must be unused, complete with original packaging (tin, sharpener, cap and vellum paper) gift with purchase, and any other accompanying items. You will be refunded in full to your original form of payment once we have received the returned products. Please note, your original shipping charges and return shipping costs will not be refunded.
How do I return my order?
Simply pack your order back in its original packaging, take it to your local UPS, USPS or Fedex location and send it back to our return address! Make sure to get a tracking number when you return your order so that your package arrives without delay or complication.
Shoot us an email at email@example.com with your original order number, the items you're returning, and the return tracking information so that we can process your return as quickly as possible!
Please address to:
59 Alness Street Unit 2
Toronto, ON M3J 2H2
If you have any other questions, please feel free to contact us at firstname.lastname@example.org.
The color wasn’t a match. What’s your exchange policy?
Please note that due to COVID-19 we are currently not accepting exchanges. Please see our product page to try on most products virtually for colour matching! If you still have questions shoot us a message to email@example.com - we are skilled in helping you choose!
How long does it take to process a return?
Credit card refunds take up to 10 business days to appear on your statement. If you are shipping the product to our fulfillment center, please allow 10 business days for the refund to show up on your credit card statement.
Oops, my order wasn’t right. What now?
Our bad. If you received a product that is different from what you ordered, we are SO sorry! Please contact us as soon as possible and we will take care of everything. Email: firstname.lastname@example.org
Where should I drop off my return or exchange package?
Just drop the package off at any UPS, USPS or FedEx location. And don’t forget to get a tracking code!
HOW DO I KNOW IF I QUALIFY FOR THE NUDESKIN 30 DAY GUARANTEE?
For more information on how you qualify & how to go about your returns, head to this page: https://www.nudestix.ca/pages/nudeskin-guarantee
TELL ME MORE ABOUT ROUTE PACKAGE PROTECTION
What is Route and Green Package Protection?
Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Green Package Protection can be added during checkout.
Every time you add Green Package Protection to your order, Route donates to support an agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem.
You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. You can download the app on IOS and Android.
Purchased Route's Green Package Protection and looking to file a shipping issue online?
You can file your claim here-https://claims.route.com/
What is Carbon Neutral Shipping?
Route is covering the cost to neutralize shipping emissions when you add "Green Package Protection" at checkout. "Green Package Protection" Shipping includes package protection at the same cost as before, with the additional benefit that your shipment is carbon neutral. By adding Green Package Protection to your cart, you're automatically taking instant climate action – no donation required.
How does Green Package Protection/Carbon Neutral Shipping work?
Route has partnered with Patch, a carbon credit marketplace, to facilitate the purchase of carbon credits to neutralize your emissions. Carbon credits represent a certified unit of carbon removal or avoidance delivered by environmental projects that can be purchased to naturally remove carbon from the air. Patch is a high-integrity carbon removal project that is vetted and certified by organizations like Gold Standard, Verra, Climate Action Reserve, and The American Carbon Registry.
Where is My Order?
Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.
How Does Route Work?
If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Need to file a claim? File here-https://claims.route.com/
How Does Route Process Refunds or Reorders?
Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes if the merchant has Automatic Issue Resolution enabled. In both cases, the Route Premium cost will not be refunded.
Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.
When Should I File a Claim?
Marked As Delivered (Stolen) • Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered. • Please note, some order issues may require a police report to be filed.
Stuck In Transit (Lost) • For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.
• For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.
• Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered. All of Route’s policies are listed here- https://merchants.help.route.com/hc/en-us/articles/360041131194-Route-Package-Protection-Policies
What if My Order Never Arrives or is Stolen?
Route definitely helps cover these instances! To protect your order against loss or theft, add Green Package Protection at checkout. If your order has not arrived, please file a claim with Route here-https://claims.route.com/
What if My Order Arrives Damaged?
Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protect at checkout.
If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing. You can file a claim with Route here-https://claims.route.com/.
If your order has defects or you suspect it was damaged during manufacturing, please reach out to us and we will be happy to work with you to remedy the situation.
How Do I File a Claim for my Lost, Damaged, or Stolen Order?
If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. You can also file a shipping issue on Route’s app or via the web here-https://claims.route.com/.
To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.
What are Route’s Terms and Conditions?
Route’s terms and conditions are listed here: https://route.com/terms-and-conditions
Is Route a Licensed Insurance Company?
Yes, Route is a licensed insurance company with SEG Insurance Ltd. as its partner.
Can I return 12 Days of Nudestix Advent Calendar?
No refunds shall be given in relation to purchases of the 12 Days of Nudestix Advent Calendar. If any of of the products within the Advent calendar are damaged or defective, or where any of the contents of an Advent calendar are missing from the Advent Calendar, please contact the Customer Care Team as soon as possible – however full or partial refunds aren’t facilitated. However, Advent Calendar purchases may be cancelled at any time prior to dispatch. However, once you have received your dispatch confirmation email, it will be too late to cancel your purchase and prevent your order from being dispatched.